Frequently Asked Questions

Everything you need to know about our premium blends and delivery.

What is the difference between tea and a tisane?

Tea is derived from the Camellia sinensis plant and contains caffeine, whereas a tisane is a caffeine-free herbal infusion made from dried flowers, fruits, or spices.

How should I store my loose leaf tea to maintain freshness?

We recommend storing your tea in a cool, dark place inside an airtight container. Avoid direct sunlight and moisture to preserve the essential oils and flavor profile.

Do you offer international shipping?

Yes, we ship our artisanal blends worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.

Are your tea bags compostable?

Absolutely. Our pyramid tea bags are made from plant-based, biodegradable materials that are fully compostable and free from plastic micro-particles.

What is your return policy for food products?

Due to health and safety regulations, we cannot accept returns on opened food items. If your order arrived damaged or incorrect, please contact us within 14 days for a replacement.

Are your products organic and ethically sourced?

We prioritize direct-trade relationships with small-scale farmers who utilize organic farming practices to ensure both premium quality and fair wages for growers.