Returns & Exchanges

Due to the perishable nature of our artisanal teas and tisanes, we cannot accept returns on food products once they have been shipped. If your order arrived damaged or incorrect, please contact our support team within 7 days of delivery for a replacement or store credit.

Return Process

• 1.
  Check Your Order

  Upon arrival, inspect your package for any signs of damage or missing items from your tea collection.

• 2.
  Contact Support

  Email our team at [email protected] with your order number and a photo of the damaged or incorrect product.

• 3.
  Review Process

  Our quality assurance team will review your request within 48 hours to ensure it meets our freshness and safety standards.

• 4.
  Resolution

  Once approved, we will issue a full refund to your original payment method or ship out a fresh replacement immediately.